Technical support
Contact DIY Joinery about board choice, cutting lists, furniture configuration, edging, machining, finishing, delivery or collection planning.
Start with the question.
We’ll help with the detail.
Let’s work through it
Tell us what needs clarifying. If you already have a saved project or order, include its reference; for a new enquiry, start with the furniture, part or material involved.
Before you begin
The practical details, so you can take the next step with confidence.
Yes. Describe the furniture, part or material and the decision you need help with. Include a project or order reference only if you already have one.
Send only the focused drawing, screenshot or reference needed to explain the question, and avoid unrelated personal information.
No. Supported cut lists have an optimisation and quote journey in the app. Unsupported operations and delivery exceptions need staff review before payment.
Identify the detail
Describe the furniture item, component or material and the decision you need help with.
Specification support
Ask about grain, edging, hardware, machining or finish compatibility before making an uncertain production choice. A picture alone cannot approve the detail.
Order support
For quote, payment, production, delivery or collection questions, identify the existing order and the stage you want to discuss. Avoid sending unrelated personal or payment details.
A focused question is enough to begin
You can ask for help before you have an order. Describe the decision, identify the item or material, and include a project or order reference if you already have one.
Route the question
You do not need an order to ask for help. Use the context that fits your project.
Describe the furniture or room and the decision that needs clarifying. Include a saved project reference if you have one.
See furniture guidanceGive the exact code, finished size and the edge, machining or finish involved.
Check material identityGive the order reference and say whether your question concerns the quote, payment, production or fulfilment.
Understand the journeySupport message
Include the fields that apply to your question. Attach only the evidence needed to explain it.
support@diyjoinery.co.ukThe decision or issue you need help with
○Project or order reference, if available
○Exact item or material code
○Relevant dimensions, quantity and operation
○A focused drawing or screenshot, without unrelated personal information
○Contact DIY Joinery
Describe the project and include the relevant reference or component details.
